Chromecast nao localiza app

[MariElisa]

Chromecast conecta no wifi mas não é localizado no app, assim não é possível fazer a transmissão. 

[jenniffert]

Hi MariElisa,

Thanks for reaching out to the community! I understand that you’re having trouble streaming from an app because your Chromecast can’t be found, even though it's connected to the network. No worries, I can definitely help you with this!

To better assist you, I’d like to ask for the following information:

• What is the specific model of your Chromecast device? Here’s a helpful article about how to identify the model of your device.
• When did the issue start?
• What's the make and model of your mobile device that you are using to cast?
• What's the status of the Chromecast LED light?
• What's the Chromecast firmware version? Here’s a helpful article about how to check the firmware version.
• Which specific app are you trying to cast from (e.g., the Google Home app or a third-party app like Netflix or YouTube)?

In the meantime, please check the following:

• Ensure you have the latest versions of the Google Home app and your mobile software.
• Ensure the casting device, Chromecast, and router are within 15–20 feet of each other.
• Confirm that both your casting device and Chromecast are connected to the same Wi-Fi network and the same frequency band (either 2.4 GHz or 5 GHz).

Keep me posted.

Best regards,

Jenniffer