07-17-2024 05:36 AM
Hello, hope you guys can help me with this issue.
Recently my partner and I ran into a power outage across the neighborhood. Once we got the power back on half of our devices decided to come back and work properly, while others didn't work at all. I've tried to access them on the app but the app itself is also giving an error on the top saying that it can't connect. This issue happened before the power outage by the way. However I still can control some of the devices that still work, while others won't come back online. Any thoughts to what this could be or how to reset the home app or the corresponding devices?
The other devices are Cync, govee and other lights.
07-17-2024 05:54 AM
I have the same problem. After maybe APP update yesterday I tried to reconnect my Sonos, Fibaro and Philips Hue. Getting "An error occurred - please try again". Tried to uninstall app and so on, nothing working.
Tried to follow: https://www.googlenestcommunity.com/t5/Apps-Account/Google-Home-connecting-Philips-Hue-Something-wen... (but not working for me either)
07-17-2024 05:36 AM
[Filter: keyword] Cdub_socks33's post body matched "outage", board "Apps".
Post Subject: Error in connecting home App and devices
Post Body:
Hello, hope you guys can help me with this issue.
Recently my partner and I ran into a power outage across the neighborhood. Once we got the power back on half of our devices decided to come back and work properly, while others didn't work at all. I've tried to access them on the app but the app itself is also giving an error on the top saying that it can't connect. This issue happened before the power outage by the way. However I still can control some of the devices that still work, while others won't come back online. Any thoughts to what this could be or how to reset the home app or the corresponding devices?
The other devices are Cync, govee and other lights.
Body text "outage" matched filter pattern "outage".
Post by User[id=572843,login=Cdub_socks33] has message uid 631630.
Link to post: Error in connecting home App and devices
07-20-2024 04:55 PM
Hi, @Cdub_socks33,
Thank you so much for posting in the community. I’m truly sorry that you cannot access some devices on the Google Home app. Let's work together to find a solution.
It seems that some devices could be offline, which is why you cannot access them. To better understand your situation, I have some questions:
Here are some troubleshooting steps you can follow:
Let me know how it goes.
Best regards,
Ana.