Hi Meire13,
Thanks for reaching out to our community.
I’m sorry to hear that you can’t set up your Google Home device and you are getting the error message “Authentication failed.” No worries, help is here.
Before I start further troubleshooting, let me ask you a few questions:
- When did the inconvenience start?
- Could you please confirm if you are using an Android or iPhone to set up your Google Home device?
- Could you please confirm which is the Google Home device that you are trying to set up?
- Is your Google Home app updated?
- Have there been any recent changes to your Wi-Fi network or home environment?
- What steps have you taken to resolve this inconvenience?
Thanks for your kind attention; I will be looking forward to hearing from you.
Best regards,
Virna
