My daughter's family link account used to be able to link to 3rd party Works with Google apps within Google Home. Now when I try to relink her account to services such as Roborock, Philips Hue, XBOX, myHue, etc. she receives an error message.
I have tried doing this from 3 different devices:
- Her main phone, Pixel 4a says 'Could not reach (name of 3rd party app). Please try again.'
- A factory reset Pixel 5 says ''Could not reach (name of 3rd party app). Please try again.'
- Her iPad says 'Something went wrong. Try again.'
In each instance, the process does successfully create the necessary entries on the 3rd party website as well as in her Google account profile under Third-party apps & services. As the manager of her Family Link account, I also receive an email that her account was granted access.
However, at the end of this process, it fails to add the devices in her Google Home app. This prevents us from referencing the devices in any routines.
I've tried wiping the cache and app storage of her Google App, Google Play Services and Google Home. I've tried deleting all third party services from her Google Account and from the 3rd party's sites. I've power cycled all devices and router. I've tried enrolling her account into the Google app and Google Play Services beta.
Since this error is persisting across different devices, I can only assume there is something wrong with her account, but I don't know what else to try.
Any help would be appreciated. Thanks.
