Feit Smart Bulb is offline in Google Home

[tdo814]

My Feit account is links to goggle home, however my light bulbs all show as offline. I can control them from the Feit app, but not Google. What am I doing wrong? 

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[tdo814]

Hello @Jake, unfortunately this is still unresolved. I've tried both the instructions in your article as well as some other troubleshooting advice found on Googles Community Forum. Even if able to sync the Feit Bulb with Google Home, it reads as offline. For context, I've had success with different brand smart bulbs in the same lamp and location. Thank you,

[Jake]

Hey tdo814,

I am truly sorry for the trouble and frustration that you are having. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey there,

I wanted to follow up with you, and ensure the form has been filled out. Please let me know if you have any trouble.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[tdo814]

I've filled out and submitted the form you shared with me. I'm still experiencing this issue. 

[EmersonB]

Hi folks,

@tdo814 we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

I appreciate the help, Jake.

Regards,

Emerson