Hi Amona,
Thanks for reaching out here in the community! I'd be happy to help by recovering your account!
To better investigate the situation, I'd like to ask the following:
- Are you trying to recover your Nest or Google account?
In the meantime, you can check out these helpful articles: Change or reset your Nest account password and Change or reset your Google password.
Please feel free to share any additional details that might be helpful to assist you efficiently.
Best regards,
Jenniffer
