Google Home and SmartThings integration issues

[apepper20]

I recently purchased some Lithonia Lighting LED smart

2×4 troffer lights from Home Depot . They claim that they work with SmartThings, Google Home, and Alexa. My home is already set up with multiple devices and controlled by Google Home (mostly because I use a lot of voice control and very little automation).

Now for the problems.

I installed the 8 troffer lights and set them up using

Google Home. They do not work. IF GH can find them and add them to the account, sometimes they will be controllable for a few minutes and then they will stop working. They randomly work and don't work - both in the app and when using voice controls. They never all work at the same time.

I gave up and downloaded SmartThings, thinking that I could add them to SmartThings and then link SmartThings to Google Home and control them that way. Once the lights were added to SmartThings (which, by the way, found and added them all flawlessly on the first try), I linked my SmartThings to my Google Home. It said the link was successful. None of the lights will show up in my Google Home app and none of them will work with voice control.

I have tried uninstalling and reinstalling them. I have tried factory resetting. I have unlinked and relinked my accounts. I have never been able to see the lights in Google Home. I am at a loss. What else can I try? I really want to be able to control them by voice.

[Muddi]

Hey apepper20,

Thanks for sharing details about the issue. I know how challenging it is when you're having issues linking your SmartThings account to the Google Home app. To confirm, is this the first-time that you're linking a SmartThings account to the Google Home app? Are you able to control the devices from the SmartThings app? Have you tried a different phone/tablet?

Looking forward to your response.

Cheers,
Muddi

[Muddi]

Hi apepper20,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Muddi]

Hey apepper20,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi