Thanks for reaching out.
Could you provide more information about your concern? What specific Google or Nest device are you trying to set up? Also, can you log in to your inbox using the same email address and password?
Tell me more so I could check on this further.
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.