Google home booted my Roomba and smart strips won't let me re-add them to my home

[Sonnie]

Post title says it all. Tells me

"no compatible devices were found in your ..... (Whatever service my smart device is controlled by)

You may need to set up these devices with ___ first. If you have already set up devices they may not support Google home. In other cases, devices may not be available due to temporary error. Please wait a few minutes and try again."

Thing is a little over a week ago everything was working fine. Then woke up to find that several devices were no long responding to voice command. Google telling me they weren't available and then they started disappearing off of my google home app. My Roomba is practically brand new (a month old) and has had zero connection issues. I currently am running it off the app. The power strips are usable through their apps and also without connection issues, the only thing having issues is Google home. I tried resetting the power strips and setting them up again to no avail products app works fine but same message as above every time I try to add back to my home. As for the temporary error, well never mind a few minutes I have been trying for almost a week to add them back to my home.

Frustrating doesn't begin to describe my feelings towards this. I'm assuming some sort of update caused my issues because it was literally one day everything worked, next day a bunch of stuff didn't. I'm disabled so the smart home products have made a big difference in my abilities in life, being able to voice control was a great improvement in my quality of life. Yes I can still individually open every app I have to operate my smart devices but it has pretty much rendered my google speakers near useless. I'm glad I didn't upgrade to a pricer ghome product I'd be more than irritated I would be pissed right off.

[cifuentesj]

Hello @Sonnie,

Thanks for posting in that community space.

I'm truly sorry to hear that you've been having trouble with the Google Home app. I know how frustrating it can be when technology doesn't work as it should. I'm here to help you figure out what's going on and find a solution together.

I would greatly appreciate it if you could kindly provide me with the following questions to help isolate this issue and ensure accurate troubleshooting.

• Did anything change around the time this issue appeared? (Change WiFi, move the device.) 

• Did you have any power outages?

• May I know what other troubleshooting you tried?

• May I know if Roomba appears on the list when you select Works with Google?

Thanks for your attention. I will be waiting for your answer.

Thanks

Jeremy.

[Sonnie]

Hi Jeremy

Nothing changed, no power outages, or internet outages, no change of router. 

With my smart life power strips I completely removed them including from smart life reset them and reset them up in smart life but when I went to add them to google home it told me no compatible devices found even though they literally worked with Google and were available in the home app the night before.

The Roomba allowed it to be added to google right after I purchased it and brought it home. I was using the home app to start the Roomba and turn it off for the first 2+ weeks of owning it. However it just disappeared off my google home app. I didn't even notice until I tried to start it using assistant and the reply was "I don't understand" when I tried to add it back to my home app it I recieved the same message as with my power strips.. the Roomba is supposed to work with Google it appears on the list of devices that work with Google home, and indeed it did work with Google home for the first couple of weeks. I don't want to go through the entire set up process with the Roomba again as I have all my automations set up in the app now, besides the fact that it didn't work with smart life I have my doubts it will work with the Roomba app.

I've also lost tuya smart which has a few switches it runs. Assistant has a slightly different message for those being that it has lost connection, but it won't let me re-add it for that connection.

Thanks for taking the time to reply and aske questions. 

[cifuentesj]

Hello @Sonnie,

Thank you for your timely response and the comprehensive information you've provided.

I've reviewed your input and understand that the Roomba you're referring to is a third-party device. Consequently, its troubleshooting options may be more limited compared to Google-manufactured products.

To assist you further, please attempt the following basic troubleshooting steps:

• Reboot your Wi-Fi router.

• Say "Hey Google, sync my devices."

• Delete the Google Home app and the Roomba app.

• Unlink the Roomba from both apps and then re-link it to both apps.

Please note that when deleting the Google Home app, you must use the same email address associated with your Google Home account.

Additionally, for more in-depth troubleshooting or if the manufacturer has released updates or additional steps, I recommend consulting the following article Roomba

For detailed instructions on how to unlink and re-link your device, please refer to our article titled Connect third-party smart home devices in the Google Home app.

Thank you for your attention. I await your response.

Sincerely, 

Jeremy