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Home App on computer not working properly. Tablet version works

GuateHub
Community Member

‎10-26-2025 06:54 AM

My hub max is one of 6 cameras in my home.  5 work without issue.  The hub Max camera will not work on the computer, but works on the tablet version of the app without issue.  It was all working for over a year until recently.  Zup?

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virnab
Community Specialist
Community Specialist

‎10-29-2025 08:32 AM

Hi GuateHub,

 

Thanks for reaching out to our community.

I understand that your Nest Hub Max camera live feed is not loading on your computer, even though five other cameras in your home are functioning properly, and the Hub Max feed works without issue on your tablet. Since this was all working for over a year until recently, that sudden change must be confusing.  Don’t worry, help is here.

To get started, please provide some more information by answering these questions:

  • When did the issue start?
  • What is the make and model of your computer?
  • Is your computer’s operating system updated?
  • What browser are you using to see your cameras?
  • Are you using the latest version of your browser?
  • Is your computer connected to the same network as your display?
  • Is your display linked to a 2.4 GHz or a 5 GHz WiFi network?
  • What LED lights appear on the Nest Hub Max?
  • Are you using the Nest or Google Home website?
  • When you try to stream the built-in Nest Cam, do you get error messages from the Nest Hub Max or on the website that you use?

Please keep me posted.

 

Best regards,

Virna

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