Home/ Nest setup No codes

[treebee70]

• No way to get set up code for google nest camera. How can I get an alternate number?  We painted over our set up codes and we lost our QR codes...
• Google Home nor Nest has prompt for the serial number during setup.   

We did not save our camera QR codes and we painted over our setup codes when we painted our cameras.  We should have been more wise of course.   However, even better customer service would have been for ADT to warn us, advise us etc.  Just something nice to do for customers-go that extra mile.  Anyway,  it's our responsibility.   But we still are good customers paying...

[aperezdeleon]

Hi there treebee70,

Thanks for reaching out to our community.

I understand it can be frustrating not being able to set up your camera due to the lack of QR codes, but let's figure out what can be done.

I suggest filling out this form. This form will allow you to get in direct contact with my team via email so we can gather more information about your cameras and determine the best course of action.

Let me know once you've filled out the form. I'll keep an eye out for your response so my team can get ahold of you as soon as possible.

Regards,
Angel.

[aperezdeleon]

Hello again treebee70,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Angel.