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Im not able to cast from my phone to my tv

Johallal
Community Member

hi I'm not able to cast from my Android phone to my tv I uses to be able to but something has gone wrong need help 

2 REPLIES 2

code_
Community Member

Hi Joha,

 

Are you able to clarify what device you're using to try to cast your phone to your TV? As well as the type of TV you have? 

 

Best wishes,

 

Autumn

kcruzgonzalez
Community Specialist
Community Specialist

Hello @Johallal,

 

Thank you for posting in the community. I understand that you are no longer able to cast from your phone to your TV. I want to help you figure out what has gone wrong.

To get started, I'll need a little more information about your setup and what's happening.

  • What kind of TV and casting device do you have? Is it a Chromecast device, or is it a smart TV with casting built-in? If it's a TV, what is the make and model (e.g., Samsung, LG, or Sony)?
  • What kind of phone do you have? (e.g., Samsung Galaxy S23, Google Pixel 8, etc.)
  • What are you trying to cast? Are you casting a video from an app like YouTube or Netflix, or are you trying to cast your phone's screen?
  • What happens when you try to cast? Do you see the Cast icon, and if so, what happens after you tap it? Do you get any error messages?

In the meantime, a simple power cycle of your devices can often resolve these kinds of issues. Please try the following:

  • Unplug your casting device or your TV (if it has built-in Chromecast) from the power outlet.
  • Unplug your router from the power outlet.
  • Wait for about 60 seconds.
  • Plug the router back in and wait for it to fully restart.
  • Plug your devices back in.

Please let me know if this helps or if you are able to provide the answers to my questions. I am confident that we can get to the bottom of this.

 

Regards,

Kevin