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It cant find my divice

Hunterek
Community Member

‎10-25-2023 02:42 PM

Hi i tried everything i can to find my divice, I readed  all yours help steps and its still didnt  give my answer why i  couldnt find my LG tv which was 5m away from me. 

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Juni
Community Specialist
Community Specialist

‎10-31-2023 01:18 PM

Hi Hunterek,

 

Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. Are you using Android or iOS? Did it work before? If so, were there any recent changes made before it started? Does your TV have a built-in Chromecast?

 

Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your LG TV and mobile phone.

 

Regards,

Juni

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