Thanks for reaching out. I understand that it's never ideal to have the thermostat show offline in the Nest app while connected to the network. Let's get you back online.
I found an article with troubleshooting steps for when your thermostat is showing offline. Please let us know if that helps or if the issue still persists.
@RTrackwell I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to read the information and check the link that Mark has shared?
Try checking this information:
Let us know how it goes.
I appreciate the help, Mark.
@RTrackwell just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.