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Oops, we're having trouble loading this screen - will it ever be fixed?

Community Member

A bug with the Google Home app can corrupt your account causing the message in the title to appear when opening the app. A search reveals the issue has been around since at least 2018 with countless users impacted. I currently have a support ticket that has been open for three months with no resolution. I just get passed from "senior specialist" to "senior specialist" that reiterate the same scripted responses. The only "workaround" is to create a new google account except there is no way to transfer your paid subscriptions (nest aware, YouTube music etc) without cancelling and resubscribing.


Will this issue ever be fixed?