Streaming problem with Mi Camera 2k

[JoMi]

I recently bought a Mi Camera 2k (Magnetic Mount) it says on the box that it is compatible with google assistant. But when I connected it with the G home app the device is there but I cannot do anything to it. The home app is not showing a preview of the camera (if its supported) and can't even stream it in Chromecast. I tried resetting and reconnecting but it's not working. So, I don't know if the problem is the camera or the app?

 

[Muddi]

Hey JoMi,

Thanks for sharing details about the issue here. I know how important it is for you to be able to stream your Mi camera on your TV. Let's try to get to the bottom of this. 

A few questions:

• Are you able to stream your camera on the native app?
• What type of Chromecast device do you have?
• Are you able to cast music or movies to your Chromecast device?
• What is the message that you're getting when you try to stream your camera via voice command to your TV?

Looking forward to your response.

Cheers,

Muddi

[JoMi]

• Are you able to stream your camera on the native app? - YES
• What type of Chromecast device do you have? - 4th Gen with G TV 2020 4K
• Are you able to cast music or movies to your Chromecast device? - YES
• What is the message that you're getting when you try to stream your camera via voice command to your TV? - "Sorry, something went wrong for the door camera"
  
  What I already did (Twice)
• Reset the camera - reconnect it to its native app
• Relink mi home (camera) on google home

[Muddi]

Hey JoMi,

I appreciate the quick response. To confirm, are you able to stream the camera directly on your TV? Also, do you get the same response when using the Google Assistant app on your phone?

Keep us posted.

Cheers,

Muddi

[JoMi]

All of these things doesn't work... I have a one last question. Does Google home support Xiaomi products?

[Muddi]

Hey JoMi,

Xiaomi products are supported. However, we don't have a list of devices that can be controlled using Google speakers and displays. It is best if you could check with the manufacturer so they can verify if your Xioami device is supported.

Cheers,

Muddi

[Jeff]

Hey JoMi,

I just wanted to follow up and see if you were able to find out from Xiaomi whether or not your specific device is Google supported. Also, if you're still having troubles streaming, please let us know.

Thanks,
Jeff

[Azarco]

Hello there,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex