Hi NoobWithNoClue,
Thanks for reaching out. I'm sorry to hear that you have no access to the live feed of your Swann camera on the Google Home app. I appreciate the troubleshooting steps you've already taken. I understand how difficult this can be. Don't worry, I'm here to help.
Could you please confirm if your Swann camera is online on the Google Home app? If so, please let's start by removing the devices from the Google Home app.
After that, please try these steps to troubleshoot the Google Home app itself:
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Clear App Cache and Data: Over time, apps gather cached data that can sometimes become corrupted and cause problems. Clearing this data can often resolve these issues.
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Check App Permissions: Make sure the Google Home app has all the necessary permissions enabled. Restricted permissions can sometimes prevent the app from working correctly.
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Verify Internet Connection: The app must function properly with a strong and stable Wi-Fi or mobile data connection. Please double-check your connection.
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Restart Your Device: A full restart of your phone or tablet can often clear temporary glitches and refresh the system's memory.
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Delete and Reinstall the App: If none of the above steps work, try uninstalling the app completely and then reinstalling it from the app store. This can resolve issues caused by corrupted installation files.
Once you've completed these steps, try to check the live feed again. If the issue persists, please contact Swann Camera Support for further assistance.
Please keep me posted.
Best regards,
Jenny
