04-01-2025 06:46 AM
a month ago
Hi UsualCheck3868,
Thank you for reaching out to the community. I understand how frustrating it must be to lose access to your Google account due to a broken phone. I'm here to help.
First, let's try the password change method. If you have access to another device (computer, tablet, or another phone) where you can access your Google account settings, please follow these steps:
Open your device's Settings/Browser:
On a mobile device: Open the "Settings" app, then tap "Google," then "Your name," and finally "Manage your Google Account."
Navigate to Security: At the top, tap "Security."
Change Password: Under "How you sign in to Google," tap "Password." You might need to sign in again.
Enter New Password: Enter your new password, then tap "Change Password."
Tip: On mobile, the first letter of your password is not case-sensitive.
If you don't have access to another device, or if the password change doesn't work:
You can try the account recovery process designed for situations like this. Please visit this helpful website to recover your account.
Please let me know how it goes.
Regards,
Byron