Unable to Link Panasonic MirAIe Account with Google Home

[amalpathiriyal]

My Panasonic MirAIe devices are no longer connecting to Google Home. Approximately one week ago they all appeared as 'offline' in the Google Home app.

My initial attempt to relink the account was unsuccessful. I then unlinked the MirAIe account and have been unable to link it again. For the past several days, every attempt results in the error message shown below.

"Could not reach Panasonic MirAle. Please try again." 

[muralikannan]

 Yes Iam facing the same issue. It's working fine with Alexa but not Google home

[moralesvicente]

Hi folks, 

Thanks for reaching out to the Google Nest Community Forum. I understand that you’re experiencing difficulties linking your Panasonic MirAle account with the Google Home app. No worries, it’s a pleasure to help. 

I appreciate your time and effort in completing the troubleshooting steps outlined in the post. To expedite the assistance, let’s try to implement additional steps.

• Check that the Panasonic MirAle app is up to date.
• Verify that the devices you have installed on the Panasonic MirAle app are connected properly online. 
• Uninstall and reinstall the Google Home app, then try to link the Panasonic MirAle account with Google Home. 

Let me know how it goes.

Regards,

Daniel

[amalpathiriyal · Accepted solution]

Seems like it was a server error either from google home or  Panasonic mirAIe. It's now resolved and I can connect it to google home. Thanks guys. 

[moralesvicente]

Hey amalpathiriyal, 

Thanks for getting back to me. It’s great to hear that you can connect your Panasonic MirAle account to Google Home again. So if you have more questions or concerns, feel free to post in this forum.

Regards,

Daniel.