Unable to Reconnect Geeni Account

[GregM1]

I was in the process of troubleshooting my connection to Geeni a few weeks ago and removed it completely from my account to do so. Ever since then when I try to re-add it, it says unable to reach Geeni and fails.

Suggestions greatly appreciated.

[maedacortez]

Hi GregM1,

Thanks for reaching out. I understand that you need assistance with your Geeni account. I apologize, but your question is off-topic for the Nest Community. I recommend you visit the appropriate third-party community for Geeni.

Regards,

Manuel

[GregM1]

Hi, I'm confused how the error I'm receiving in Google Home is off topic? I have zero errors in my Geeni app.

[maedacortez]

Hi GregM1,

Thank you so much for keeping me updated. To better understand the inconvenience, could you please provide me with more information?

• What is the device that you tried to set up on the Google Home app?

• Have you checked if the Google Home app is updated?

I will be awaiting your response.

Regards,

Manuel

[GregM1]

Hi, I am not able to even proceed to adding a Geeni device. when I try to use the works with Google button to connect my Geeni account it says unable to reach Geeni on the bottom of the screen and is unable to proceed.