12-20-2022 11:15 AM
Hello, I have google home and google nest
I try to link to tuya / smart life and is look like is connet but I can't see any devices.
I try to unlink and link again,
I try to uninstall the apps and link by the browser, and not good
I try to re install the google home app and is still not good,
I try all but is not working, In the "security" I see that the apps is link but nothing work,
I buy the google nest only for this!!!
what I can do now?
12-26-2022 11:47 AM
Hello Ran1809p,
We're sorry if you're having trouble connecting your Tuya /Smart Life devices to your Google Nest devices — let me help you out.
Make sure your devices are connected to the same network and within 15-20 feet of your router. Check if the default browser on your phone is Chrome. Try rebooting your Tuya devices, Google Nest speakers and router to refresh the connection. Once done, use the command "OK Google sync my devices".
Let us know how it goes.
Best,
Alex
12-26-2022 12:01 PM
I get another switch and he show in the Google home so I guess that the problem is with the single swith
12-26-2022 02:23 PM
Hey there,
Understood. The switch that is not working, can you still control it on your Tuya/Smart Life app? Is there a way you can reset that particular switch?
Thanks,
Alex
12-26-2022 09:23 PM
I do reset few times, is work great with Tuya/smart home
you have a idea how to connect it to my Google home
12-27-2022 03:18 PM
Hello Ran1809,
Give these additional steps a try:
Best,
Alex
12-27-2022 08:57 PM
Hey I link it before, is link
all the switches shows on the Google home except one than need to support Google assistant
12-28-2022 02:14 PM
Hi there,
Try removing your affected switch from your Smart life app and it back after. If the issue persists and since it's only happening with a particular switch, I highly suggest contact Tuya/Smart life support for additional help.
Regards,
Alex
01-01-2023 09:44 AM
Hey Ran1809,
Checking back in to see if the troubleshooting shared above helps. If not, have you tried contacting Tuya/Smart life support? Let us know by updating this thread and the Community will be happy to lend a hand.
Thanks,
Alex
01-01-2023 10:30 AM
I'm still not talk with them
I do and I update here
01-01-2023 11:06 AM
Hi there,
Cool! Sounds like a plan, we'll be waiting for your update.
Best,
Alex
01-04-2023 11:16 AM
Hello Ran1809,
How's it going with your Tuya/ Smart devices? Have you had the chance to contact them for assistance?
Regards,
Alex
01-05-2023 12:23 PM
Hey Ran1809,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
Thanks,
Alex