eWelink app no longer on Google Home

[Shamarkanda]

Hello,

I have had smart blind devices installed for a few years, and I always controlled them through my Google Home account using the eWeLink app.

Recently, they’ve stopped working as expected. I tried relinking the app and accounts, but the eWeLink app no longer appears as an option under the “Works with Google Home” tab. I also can no longer control the blinds via voice or routines through Google Assistant. I’m guessing this might be related, as the integration originally worked seamlessly via eWeLink.

I’ve read in some places that Google or eWeLink might have discontinued support, but I’m not entirely sure. If that’s the case, it’s really disappointing, as I’m no longer able to use the smart features I specifically installed these devices for.

Thanks in advance.

[JuanCH]

Hi Shamarkanda,

Thanks for reaching out to the community! I understand your smart blinds, stopped working in the Google Home app, eWeLink isn't appearing as an option under "Works with Google Home," and you can't control the blinds with Google Assistant or routines. I appreciate all the troubleshooting steps you’ve taken. It’s certainly disappointing when devices stop working as expected. I'll be glad to help you with this!

To find the best solution, I'd like to ask the following questions:

1. Is your Google Home app updated? Please check out the following link for your reference: Update the Google Home app
2. Are your smart blinds working properly on the eWelink app?
3. Which mobile operating system are you using? Is it, Android or iOS?

I look forward to your response.

Sincerely,
Juan

[Shamarkanda]

Hi Juan,

Thanks for getting back to me.

To answer your questions:

1. Yes, the smart blinds are working perfectly through the eWeLink app without any issues.

2. My Google Home app is fully updated — I’ve confirmed it's the latest version.

3. I'm using Android 16 on a Google Pixel 9.

Please let me know if there's anything else I can try. I’d really appreciate any updates regarding the integration status between Google Home and eWeLink.

Best regards,

Shamarkanda

[JuanCH]

Hi Shamarkanda,

Thanks for keeping me updated. To continue addressing this issue, I suggest uninstalling and reinstalling the Google Home app and then relinking the app and your accounts. If the issue persists, please contact eWeLink support for more information about this behavior.

If you have any other questions, please let me know.

Regards,
Juan