Hey everyone,
As members of our community, we know that many of you use several products to build your smart home, and even the smallest change can impact how things work. Unfortunately, because of an interruption caused by Sonos, a small number of you using Pixel phones in the US may be unable to set up devices at this time. We are hopeful that this is a temporary decision that only impacts a small number of you.
In the meantime, if you’re attempting to set up a device that hasn’t been connected to Wifi for some time (or ever), you may encounter the message “Device needs to be activated before setup” in the Google Home app. When this happens, please follow the appropriate steps below:
- If your device has Google TV or Android TV, use the setup flow on your TV to activate your device.
- If prompted, follow these steps to activate your device using the Device Utility app
We will continue to loop in our community on updates on this situation. For any questions and concerns, please contact us so we can assist you further.
Thanks,
Google Nest Team
