Due to a recent legal ruling we’re making some changes to how you set up your devices and the Speaker Group functionality will work moving forward. If you’re using the Speaker Group feature to control the volume in the Google Home app, by voice with the Google Assistant, or directly on your Nest Hub display, you’ll notice a few changes:
We will continue to support our users and work to minimize any additional changes.
Google Nest team
I am an owner of:
All work well together right now, but will be unusably cumbersome minus group-volume functionality. You have rendered my ~$3000 investment in Google *ecosystem* products dumb in hindsight, and you have profited off of an ultimately deceptive sale. (NOT just speakers, who would stick Google Assistant after this--I'm not going to migrate *partially* off an unreliable smarthome platform! This incurs even more cost.)
Unelss I'm refunded for all Google *ecosystem* products I've bought, not only will I never, ever purchase another Google-branded product, I will be the opposite of an evangelist. Everyone I know will hear about this, told as a folksy cautionary tale of why they shouldn't trust you.
If there is a class-action lawsuit, I will join it. Lol strike this, Google's EULA comes with an arbitration agreement. We have no legal recourse. Guess this is where we beg?
Yes, IP law is problematic. (Surely, as an organization, you hold no software patents and lobby against them? I'll wait here. 💅) But this is how it is, and if you infringe, you must either pay royalties *or* screw your customers. You chose the latter.
Fool me once... This is the SINGLE WORST EFFECT you can have on your brand: being untrustworthy and *costing* your customers money.
#PAYSONOS (or give me my money back!)
I am also an owner of 2 Nest Hub, 2 Google Nest Audio and 2 Google Nest Mini. The issue with loudness is an absolute disaster and I do not understand why managers of such large companies are not able to get their grip together and find solutions that help us customer to freely choose and use what we thing is okay.
This is a complete Kindergarden and the customers who payed for the hardware now have products that do not work as they were advertised in the first place. Hey google, louder and you get the message sorry I am not able to. Is this the Google Assistant that we all wanted to use our products with? I do not think so.
There's enough of us that have been ripped off by this, can someone please set up a class action suit to protect and reimburse us, the customers who were mis-sold and mis-advertised, on the purpose and abilities of the Google / Nest products.
It was difficult enough to get our half dozen speakers to sync up with the same sone let alone get the volume levels to raise and lower together in a set way. Without that single volume control it will not be possible to play the music across three floors, outside and change the volume level.
I've reported my potential claim at ClassAction.org
Everyone, please do the same. Takes only 30 seconds.
We have all been screwed by Google. When we were all asking for answers to why our speakers weren't working, they wouldn't even answer, even though they knew why.
Their loyal customers don't feel so loyal anymore. Give us all our money back so we can switch over to Amazon (or whomever) products that work together.
So why did it work for about a day ans stop again.
I was a huge Goggle fan but after your massive screw up my 6 pro purchase and now this I'm over Goggle.
Like someone else said find better lawyers and don't punish your users.
We’ve read all the feedback you’ve shared so far and we hear your frustrations regarding this change. Based on your feedback, there are some clarifying points we’d like to share about changes to Speaker Groups, Stereo Pairs, and setting up your device:
While there are changes to how volume control works for Speaker Groups moving forward, much of the Speaker Groups functionality you’re familiar with has not changed. You can continue to:
*Here's what you'll see on your Nest Display
* Here's what you'll see in the Google Home app
We hope this clarified some of the concerns around Speaker Groups and what you can do moving forward.
Google Nest Team
For being bad this past year, please send me the following to make up for the crap you've sold me over the years.......
One of these:
Two of these:
Six of these:
and three of these:
Two of these (as they won't work with the new Echo Show that you're sending me):
One of these, because of the same reason above:
One of these, again because the new system you're sending me isn't compatible:
I'm sure you've got my address on file, but feel free to send me an email if you need reminding.
I look forward to receiving them in the next few days. P.S. If you have a Prime account, you get "free" next day shipping!
Thanks so much for your continued excellence in customer service.
@GoogleNestTeam That still doesn't really clarify what is going to happen to devices whose firmware isn't up-to-date. Will they cease to function in groups? Neither my first gen GH nor CCA have the requisite firmware - what happens to them? What happens to the Lenovo Smart Clock? The fact that you're still dancing around this issue without a straight answer does not fill me with confidence
You stole from Sonos so pay up!
@GoogleNestTeam Should I still be able to change the volume of speaker A from speaker B? Because I can't do that right now and that's functionality that I need for my specific setup.
Don't pay Sonos, but do get their B.S. patents overturned at the source: our corrupt and useless USPTO! Invalidate your own B.S. software patents while you're there.
what the actual f*** Google? I I own a Google mesh, three points 8 f****** speakers, two pixels, one Chromebook. and Chromecast and none of these f****** devices will work as a group now. f*** you. no apology from you or anything other than hey we're going to f*** everything up for you hope you don't mind. I want a refund. Apple and Alexa fanboys were right about you all along. greedy f******
I’ve invested so much time and money into my Google home products and speaker groups and this is totally unacceptable. I’d like a refund for my 13 home speakers, wifi points, etc. If Google doesn’t take action and pay sonos and stop stealing others IP I’m never going to buy another Google product again. Unacceptable that customers pay the price. Greedy corporations and their stock price.
Not ok, Google. 3 maxes, 3 homes, 4 minis and a hub. One of the reasons I’ve invested so much money in this system.
Do better. Fix it or compensate/refund me otherwise I’m done trusting Google with my money and recommending your products and services. I really enjoyed and depended on the features you’re stripping out from what I purchased.
For now, I still have Google TVs, Chromecasts, Google WiFi, Nest Thermostats and Stadia..
Please make a concerted effort to do right by the paying customers who trusted you to deliver on your promises.
Can we expect to see a fix for not being able to add Android TVs to speaker groups with google home app?
Interesting timing here as I’m currently shopping Sonos vs. Nest. Google’s actions just made my purchasing decision easy. I’m off to use your search engine to find the best price on Sonos speakers.
That's it, I'm done with your products and services. My Pixel 5 is a buggy mess that you constantly make interface changes to for no reason. I ditched your trash email service years ago because it's poor security. Now this, products that I've bought over the past several years no longer work the way they were sold to me. I will never give you a cent of my money again.
I get some of the complaints, I do, but core functionality is still there and it does everything I wanted it to do.
I adjusted volume manually, anyway, as I like precision and control over the devices.
I do think it's awful that a feature is being modified or removed after the fact but it's mainly a volume control issue and I'm sure there will be a workaround in time.
I'm not ready to throw all of my stuff out, yet.
Oof, Google being Google again. As far as the patent goes, it's not a direct rip of Sonos. Just a similar feature that's covered under that patent which I think is pretty dumb to hold up.
With that said, I'm tired of Google continually running this same pattern. My Pixel 4 had a design flaw and it took threatening you with a court order to even replace the phone after being redirected to UBreakiFix multiple times just to have them destroy my motherboard and you blaming me for your partner's mistake. I'm an electrical engineer for ducks sake. Google needs to take a lesson from Amazon on customer service.
The fact that no remediation has been announced and nothing to assist defusing this situation, you yet again sit idley by watching customers tell you to **bleep** off while you don't care. It's unacceptable and I really hope there is a huge class action lawsuit.
Best of luck
Agreed, this is ridiculous. I woke up this morning, 1/7/22, the day after Google lost the lawsuit to Sonos, with the Home app no longer casting to any of my speaker groups. I have 15 stations set up throughout my house, including 10 Chromecast Audio dongles and 5 Nest speakers that no longer connect together. It is inconceivable that a company can sell a blend of products with advertised features and kill the whole thing overnight with an unprompted update on users' phones. How is this even legal? I see a class action lawsuit brewing, if not something worse for Google.
Your company is a joke. You are filthy rich and you are removing the entire **bleep** point of the google speaker.
When my hands are dirty and I am cooking, I use your speaker.l
When I am walking through my house, I would use your speaker.
These things are ONLY worth using because we could control them with our voices.
No wonder they got a discount. I will be returning mine to bestbuy and making certain my family unit does not use your products.
Hey Google team, I wish to correct you. None of this is true:
"While there are changes to how volume control works for Speaker Groups moving forward, much of the Speaker Groups functionality you’re familiar with has not changed. You can continue to:
I HAVE ZERO ACCESS TO CAST AUDIO TO MY SPEAKER GROUPS. THE "CAST MY AUDIO" SCREEN HAS BEEN ELIMINATED, AND INSTEAD I'M TAKEN TO THE "GROUP SETTINGS" SCREEN.
I reported the bug 1/7/22 twice today. Please fix it!!!!
This and other functions have been completely useless on my Nest and minis. I can't even get them to pair without having to re add the nest as a device. I've spent money specifically for these functionalities to make my life easier and y'all are just gonna let us know your products fail in every department and not do anything to fix it or even reimburse us?! This is BS.
@FredMc ha they tried to get an IPR done at the USPTO and the USPTO initiated Sonos IPR instead 😭😭😭. Looks like Google is in deep dooodooo
"We will continue to support our users and work to minimize any additional changes"
Not sure this is the best way to support your users. Perhaps paying Sonos for the patent usage would actually support the users better than this?
This had also stopped me changing the volume on my Samsung TV , although I can mute it.
When you ask for a volume change it just changes the Google home devices volume...
I am an owner of:
Was looking to buy/upgrade
Other investments based on compatibility with Google and it home app.
These are features I use constantly. I bought into everything Google specifically for these seamless features and ability to work seamlessly with other brands as well. At work I constantly use the volume up and down feature as we have visitors come through, calls come in, or questions being asked. My work uses mostly Google applications and is pushing the move to all Google hardware, chomebooks, chrome computers, G-suites and anything else Google. My whole house is google, nest, other brands that work with Google through the home app that Google doesn't carry and my husband and I have Pixels. We are looking at investing in even more for our new home and looking forward to the pixel watches coming out. We have always wanted to support Google and touted their products, quality and support to everyone, but if the consumer is going to be the one punished here because of stubbornness then after years of continued support and investment we may be forced to move on from the Google band wagon.
You have had over two years to either come to a licensing agreement with Sonos, or to develop alternatives that do not infringe upon their patients. Instead, as usual, you appear to have done neither and now we, the users, are paying the price. I would say I am surprised and disappointed but the truth is, I am neither.
This is unacceptable.
I can understand that you guys are not to blame considering I don't think it was in the plan to get sued, and I can't imagine how you can patent to control a group of speakers, but there must be another way, or a new protocol to have the same functionality considering the number paired speakers on the market.
I can accept that this update is a quick fix to address the court order but I would like more detailed long term plan to address re enable this key functionality or compensation for people like us that bought into buying multiple speakers for our home.
Your speakers don't have very good sound quality for the price. The entire value proposition of buying a google speaker is it's integration with other Google products, so as your customers we expect better.
Normally I do not comment on that kind of situations, but since I do have multiple Google devices at home obviously I'm a bit disappointed Google stole technology from Sonos and in their own 'Googliness' refused to strike licencing deal and passed bill to loyal consumers without even saying sorry. Quite disgusting business practice. We know Google is almighty and customers are small and worthless, but I believe it's time for everyone here to look deep and hard at Google business practices and move on. It's not the same company it was 10 years ago. I know I will be slowly phasing out devices and replace them with Amazon products, at least they care about customers and it shows. Remember trust is hard to earn and easy to loose.
How can Google make this statement in such a glib fashion? You should be apologising, grovellingly, to your customers; deliberately downgrading key features that we paid for because of legal issues caused by your dishonest business practices is a disgrace. Shame on you. Sort this out.
As frustrating as this is (and it really is), if Sonos think I'm going to run out and buy some of their speakers, think again. "we no longer support your device so you'll need to buy a new product"? Yeah, no chance.
Did you sell us stolen goods? Pay Sonos or pay us back.
Tertium non datur.
I am not sure about the rest of you, but until this announcement I had my dozens of devices in the preview firmware program. They are now unenrolled, because I think this change that was pushed to us first had no comms around it. If I had known why my speaker groups were not working I could have done more specific testing and provided detailed feedback on how much the update broke them.
Cannot change the volume on speakers? Hopefully a law firm takes on a class action lawsuit, this is beyond ridiculous.
Your chances of fixing this and retaining goodwill is shrinking. Fast.
"Ok Google. Turn the volume up"
" Ok Google. Turn the volume down "
"Ok Google. Connect to my Pixel 6"
" No... Thanks for buying me .Happy New Year"
"Ok Google. *****###**** !! "
Not acceptable at all!! I use the group volume several times a day. That is one of the main reasons I went with a google setup in the first place. Either pay Sonos, write your own code or give us our money back! Simply telling us that this function will no longer be available is beyond reprehensible.
This isn’t ok! #PAYSonos
How is it possible to patent a volume control. It's true that Logitech had this feature to link Squeezeboxes, Booms etc many years ago predating Sonos. Logitech media server is also open source. Surely not beyond the wit of all those bright young things at Google to sort new software in the blink of an eye
Wow... Does Sonos really think they'll get customers because of this...? Clearly they haven't learned anything from Elon (open up patents..)
Where do we get refunds? And for the love of greed, why not pay the royalty fees for a companies hard work? Sad and shame all bundled in one. Somebody removed the 'nt from don't be evil...
Thanks USPTO for failing the consumer again! Adjusting more than 1 volume at a time is innovative, never been done before and ownable? I call BS!
Google please play the game of capitalism, ruthlessly crush your competition with Sonos, driving them into bankruptcy and reaping their assets in bankruptcy court on the cheap.
Goes to show how patents on vag things come back and screw the consumers of products. Let’s see google fund challenges to these type of patents.
Agree with most here that is not acceptable for customer to have the feature taken away.
1. Buy Sonos and aquire their patents or buy the rights to the needed patents.
2. As a workaround have a volume slider for a speaker group that is tied to a "favorite" or "pilot" speaker only. If giving voice command the volume will change on this one speaker followed by a Google assistant confirmation and response asking you yes/no if you want to set the volume of all speakers in the group to this volume level. If using the home app, have a pop up aging if all speakers in group should be set to the same volume yes/no. Done.
What a steaming pile of horse**bleep** you are as developers and as a company. Every nest speaker owner should demand refunds if this impacts them.
I bought in to your system not knowing you stole IP to make it function.Have 10 max speakers as well as other chromecast devices.Pay the licensing fee so our products work as described or offer refunds.
I am sure a class action will be showing up soon which shouldn't be the way. Pay Sonos for what you stole its the right thing to do.Perhaps add a fee to new purchases or include it in the Nest subscription going forward.But for those of us who who purchased the products with the stolen IP we should not lose functionality due to your misdeeds.
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