1st gen indoor nest cam offline with no green led

[Corfron]

Hi, I have 10 gen 1 indoor Nest cams model A00005. One of the cams is offline and I cannot get it to show any video. The blue led continues flashing / breathing and then shuts off completely for about 30 seconds (no light) before going back to blue. Yesterday it turned on for about 5 hours with green led and all before switching back to offline. I tried removing the cam from the iOS app and reinstalling it but nothing seems to work. 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Corfron]

Hi Brad, I have tried power cycling the camera multiple times and it doesn’t help. Initially blinks blue in the app after removing and re-adding the cam as new. Then when the cam in the app shows the spinning / working icon (usually just before led goes from blue to green) the led shuts off. The app then shows as camera disconnected / offline. Best, C

[Brad]

@Corfron 

How far away is your camera from your Wi-Fi router? If it is farther away, this could be internet speeds causing this. Please let me know.

Best regards,

Brad

[Corfron]

It is about 12 feet. The closest of 10 cameras to the router

[Brad]

@Corfron 

That is quite a bit of cameras connected to a single network though. There are bound to be devices that may go offline if the Wi-Fi connection is connected to multiple cameras.

Best regards,

Brad

[Corfron]

That is not the issue. I tried removing the other cameras and it didn’t help. Never had any issues with any of the other cameras running together. I am confident something is wrong with it. Some kind of hardware malfunction. Is there a way to get it repaired?

[janthadeus]

Hey there,
 

We’re sorry to hear you’re still having trouble with this. Let’s further check this  — a few questions: when did the issue start? Have you tried to plug your camera to a different power outlet? Do you have an extra power cable to use? Are there any kinks or frays in the cable? Does the power cord snugly fit into the camera port? Also, do you have a computer (Mac or Windows) to connect your camera? 

Looking forward to your response.

I appreciate your help, Brad.

Thanks,

JT

[Corfron]

The issue started about a month ago. I have tried multiple power outlets, cables (no kinks or frays / snug fit), and chargers. Yes, I have Apple and PC and connect to either one. Thanks, C

[janthadeus]

Hi Corfron,

Got it — thanks for trying those steps. Let’s further check this — could you fill out this form and let us know once what you're done?
 

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey there,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Regards,

JT

[EmersonB]

Hello everyone,

@Corfron, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Brad and JT.

Best,
Emerson