02-13-2023 11:22 AM
Having trouble viewing my event history. I'm subscribed but can see any...just says " video isn't available"
02-13-2023 12:27 PM
Having similar problem. I cannot view event history, and I get the following message: "This event has expired, been deleted, or is unavailable." I uninstalled the Next doorbell and then reconnected it, but the problem remains.
02-14-2023 02:52 AM
I’m getting the same for both my doorbell and Google camera despite both working fine only yesterday. I had the same issue once before and despite factory resets and reinstalling, could not overcome this error. The video clips thumbnail images appear for just a split second while they are being loaded then revert to the grey image for all. Live cam also continues to work fine throughout.
Would love a solution as losing faith in my Google nest cam and doorbell
02-18-2023 03:45 PM
Hello everyone,
Thanks for reaching out here in the Community and I'm sorry to hear that you're having trouble accessing your recorded video history. To confirm, are your Nest Cameras and Nest Doorbell on the same home structure where you applied your Nest Aware subscription? Are all of your recorded video history missing or just certain portions? How is the Wi-Fi connection in that part of the house? Looking forward to your response.
Best,
Emerson
02-19-2023 09:20 AM
Mine has started working again. I didn't change anything. Seems it was a Google/Nest issue that has been resolved somehow. Thanks.
02-20-2023 05:01 AM - edited 02-20-2023 05:03 AM
Evening
02-22-2023 09:24 AM
We're relieved to hear that this has been resolved for you. Thank you for letting us know.
Best regards,
Brad
02-22-2023 09:25 AM
How often are you seeing this concern? What other troubleshooting steps have you tried thus far? Please let us know.
Thanks for your help here, @EmersonB!
Best regards,
Brad
02-25-2023 02:23 PM
Hey there,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
I appreciate the help, Brad.
Thanks,
Emerson