Accidentally messed up settings and cant' find cameras

[joderale]

We changed wifi password at one location and no longer have access to cameras. I tried re-connecting to them but it is preventing me. Is that since they are already connected to another account? I'm not very tech savvy.

[joderale]

More details:

On my Nest app, it says, "add product"

On my Google Home app, it says Add Favorites.

So it is looking like there are no cameras attached. But when I try to attach them, by scanning the barcode, it doesn't work.

[DeboraJ]

Hi @joderale

Thanks for reaching out to the Community! I understand that you were having some inconveniences trying to set up your cameras again after you changed the Wi-Fi network. I know this can be frustrating, but don't worry! Let me help you.

Before we continue, I need to know some details about your issue, just to provide you with more accurate steps:

• How many cameras do you have?
• What type of cameras do you have?
• What is the status of the LED light on your devices?
• Did you get any error codes when you scanned the QR code?

Once you have this information, I will be more than ready to assist you!

Best Regards,

Debora