All cameras offline

[LCP-1234]

Got up this morning and all Nest items in the house were offline (3 cameras, 2 doorbells, Nest Hub). Ran modem test. Signal to modem good, strong WiFi signal, but no internet throughput to my phone. Restarted modem. Hub and thermostat back online through Home App. All cameras and doorbells offline through Home App. Unable to open Nest App when my phone is connected to WiFi. Only able to open Nest App when WiFi on phone turned off??? Restarted modem again. Same result. Have had doorbells for a couple of years and cameras for about a year and never had any issues. Thoughts?

[LCP-1234]

Update. Tried a restart on indoor camera without success. Did a factory reset on same camera, removed device from Home App, and tried to reinstall. Didn’t work. App would not set up camera. Did factory reset again. Tried to reinstall twice. Once with 2.4Ghz and again with 5Ghz. Still no luck. All other devices on both WiFi networks in house (desktop, laptop, phone, etc) working fine with perfect results on speed tests. 🤔

[LCP-1234 · Accepted solution]

Et voila!  For absolutely no reason, everything came back online. 😳

[Brad]

Hi there,

Just checking in on this thread and the activity on it. I am relieved to hear that this has been resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad