Batt doorbell went offline

[Djakjumana]

I changed internet to a different one and the battery nest door bell went offline and I can’t put it back on line. What do I do?

[MplsCustomer · Accepted solution]

@Djakjumana 

Google Nest's process for changing Wi-Fi settings isn't easy; that's why they recommend, when you get a new router/modem, setting the network name (SSID) and password to the same values used on your old router/modem.

If you can't do that, then Google Nest's process is to remove the Google Nest device from the Google Nest app or the Google Home app while you are still on your old Wi-Fi network, then do a factory reset, and then reinstall while on your new Wi-Fi network.

https://support.google.com/googlenest/answer/9223711?hl=en

[janthadeus]

Hi folks

Checking in — did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, MplsCustomer.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie