Battery Doorbell does not mount onto plate.

[marschavez1]

This is ridiculous!! I cannot mount the doorbell back onto its plate after charging the doorbell camera. This is unacceptable. This camera was not cheap and of course its past warranty so I'm sure Google won't do a thing about it! Shameful!!!!

[MplsCustomer]

@marschavez1 

If the battery doorbell needs to be regularly recharged, it needs a more durable way to dismount and remount it.

Other customers have reported the same issue:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Doorbell-won-t-mount-to-plate/m-p/37014...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Unable-to-remount-my-doorbell/m-p/31246...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cannot-mount-Google-battery-doorbell-af...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Doorbell-won-t-mount-after-charging/m-p...

[andrewpunch]

Ran into the same issue with one of my doorbells, out of warranty and the mounting clip is broken.  I can't get it to click in and google says tough sh*t out of warranty.

[Brad]

Hey there,

I appreciate you sharing your experience with us. I get where you're coming from, and I can understand that you must feel frustrated that support wasn't able to issue a replacement. Unfortunately, it would be the same situation here in the forums, as we are not able to issue replacements in general. Please share your experience with us in the app so the information is sent to our engineers and developers. We’re always looking for ways to improve, and appreciate you sharing. You can send it at any time using your devices, following the steps found here. 

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer and Brad.
 
Best,
Emerson