Best Doorbell (battery) will not factory reset

[Eboo89]

Doorbell disconnected from wifi. Tried to factory reset but it will never do the count down chime. Have held reset button for over 2 minutes and doorbell will just cycle from green to white. Roughly 2 years old

[ovidioj]

Hello @Eboo89,

Thanks for posting in the community. 

I understand you're having trouble resetting your Nest Doorbell battery, and I also appreciate your effort in trying it on your own. 

Here are the correct steps; please follow them: 

With the doorbell connected to its charger:

1. Locate the reset pinhole on the back (below the USB port).
2. Insert a pin (paperclip or thumbtack) and hold for 10 seconds.
3. The light will blink yellow four times, and you'll hear a countdown tone.
4. Keep holding for an additional 2 seconds until the light turns solid yellow and you hear a confirmation tone. This is the crucial step for a successful reset.

After Reset:

• Your doorbell will appear "offline" in the app.
• Remove it from the app. Settings > Remove Device > Confirm.

If the reset fails after following these steps, please let me know. 

Thanks,

Regards, 

Jorge