Billing for nest camera

[Susan14]

Why am I being charged for $130 on my credit card?  What is it for?

The phone number listed simply directs me to a website and this is the only area I am directed to.

I hate Google products!

[virnab]

Hi Susan14,

Thank you for reaching out to our community.

I’m sorry to hear that you were charged $130 on your credit card. Thank you for letting us know that the phone number listed directs you to a website, and this is the only area you are directed to. I would be more than pleased to help you with this inconvenience, so don't worry.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna Bolvito

[EmptyNester]

Do you have (or did you have) a Nest Aware subscription for you Nest cameras?  That amount of money sounds like your subscription was ending the they auto-billed  you for the up coming year.

[Susan14]

We do have 2 cameras but I thought it was free as long as you don't need to record history?

[EmptyNester]

I think you would remember signing up for it as you have give it a credit card.  But you can check it here.  Click this link and you will see a button that says VISIT NEST SUBSCRIPTIONS and it will tell you.  When I click it it shows "Renews JUNE 2025".   You will have to logged into the google store to see  your subscription status. 

https://support.google.com/store/answer/9396337?hl=en

Let me know what you find