CAMERAS OFFLINE AFTER CHANGING MY WI-FI USERNAME AND PASSWORD

[jenny89]

I recently changed BOTH my Wi-Fi username and Wi-Fi password.  My cameras became off-line.  I tried resetting each camera by pressing in the button between the speaker and the code.   And then adding them as a new device on the Google Home app.  (This is the app I use previously for the indoor/outdoor battery nest cam).

I am not able to get the camp connected to my new network. I do not have the QR codes so I inputted the six digit code on the back of the camera. The codes appear to be correct. Once it gets to pairing the device I get the error message ..what next?

[RachS]

Similar issue here but have moved house and have made a new account. Removed wireless 2nd gen cameras from my old account but they do not come up automatically and error when I try to add manually with the code.

[MplsCustomer]

Google Nest does not make changing Wi-Fi networks easy. Usually, it works to remove the Google Nest device from the Google Nest app or Google Home app while still on the old Wi-Fi network, then do a factory reset on the device, and then re-install it in the Google Nest app or Google Home app while on the new Wi-Fi network.

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.
 

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie