Cam and Floodlight "something went wrong" when adding to Home app

[cvd617]

I mistakenly added my Cam and Floodlight as just a camera when it was installed. I removed it from the Home/Nest app, and have not been able to re-add it FOR A MONTH!! I have turned off the power (it's hard wired). I have pushed the factory reset, but the camera does not light up, or make sounds. Every time, I get the message "Something went wrong." I installed and correctly added a second Cam/Flood the same day and it works. HEEEELLLLLLPPPPPP!!

[Lance_L]

Hello cvd617,

Yikes! I’m sorry for the trouble this has caused you. Don’t worry, help’s here.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Lance_L]

Hi cvd617,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

[Lance_L]

Hey cvd617,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Best regards,

Lance

[Lance_L]

Hello cvd617,

Our support team has contacted you via email. Please reply to that email with the requested information so they can continue to help you.

Best,

Lance