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Cameras offline several times a day

Community Member

Our cameras and doorbells go offline continually throughout the day. We have paid extra to have the history recorded, our WiFi is on, and working. Why does this happen and how can we revert to the excellent quality we were experiencing? 


Community Specialist
Community Specialist

Hi there,


Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • I would definitely make sure that the internet connection is pretty strong, the faster the better usually.

  • Restart your camera and see if it improves the situation.

  • If a restart doesn't work, then you can resort to a Factory Reset, just understand this would essentially be a new device so you would have to set it up again.

Please let me know if you need further assistance. 

Best Regards,


Community Specialist
Community Specialist

Hi, Kacz5.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.