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Can't log in or access cameras on desktop or iphone

Claudia
Community Member

We have had 3 nest cameras for our house for a couple of years, and until lately I could easily type in Nest Home and access the videos, etc.  Now I can't even log in.  The account is in my husband's name and it doesn't give me an option to log in with his password or anything.  For a couple of years I didn't need to log in at all, it just automatically connected.  I can't connect with my desktop, I can't connect with my iPhone either.  This doesn't do any good to see what is going on in our yard, especially when away from home.

 

Advice, please.

2 REPLIES 2

Jeff
Community Specialist
Community Specialist

Hi, Claudia.

Sorry for my late response here and for the issue you're having with your devices. I wanted to check in real fast to see if you still needed help with this and make sure you got the help you needed. Also, have tried any troubleshooting steps have you tried so far?

Please let me know if you need further assistance.

Thanks.

ThomasHartley
Community Member

Same here. It's as if Nest no longer exists even within google.