Can't mute the volume on my Nest Camera feed

[I3rendan]

For some inexplicable reason, I cannot turn down the volume all the way on the feed to my Nest Camera. Why? I don't want to turn off the microphone, I need to record / capture audio. But I need to be able to turn the volume all the way down, why can’t I do this? It feels like a bug since I can’t imagine why this would be intentional. I just want to turn the volume all the way down, please advise!

[I3rendan]

I watching the feed on an iPad Pro, but the issue also happens on my iPhone (13 Pro). My older Nest Camera feeds can be muted but the latest versions of the hardware can't. It is very frustrating.

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I have a great article that might offer some helpful information and troubleshooting that you should check out. Please let me know if you need further assistance.

Best regards, 
Brad

[I3rendan]

I need further assistance. The audio settings do not affect the playback volume of the camera feed if I'm watching it live. The only option I have is totally disable the "Audio recording" which I definitely do not want. I simply want to have the option to completely silence the Live feed on my devices and it's extremely frustrating that I cannot perform this basic task.

After some digging, it looks like the application is designed to use the "phone volume" controls on iOS and this is unable to be totally muted. I'm not sure why that decision was made but it looks like a lot of other users report the same issue and frustrations. 

[Brad]

@I3rendan

Thank you for sharing your Feature Request with us. I can understand that not having the option to adjust your volume while viewing life feed can be very frustrating. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. This thread will remain open for 24 hours for any follow-up questions or concerns. 

Best regards,

Brad

[I3rendan]

I have sent this feedback in multiple times. It looks like a lot of other folks have too but I've never received a response. In my mind, this is definitely NOT a feature request, this is a bug.

[Brad]

Hey there,

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

Best regards,
Brad