Can’t set up Google Nest cam (outdoor, wired) in either app

[wjstarck]

I am unable to setup my Google Nest cam in either the old Nest app or Google Home app.

In the Nest app, the serial number doesn’t show once I have entered the setup code.

In Google Home app, the only choices I have are for Outdoor (battery) or Google Nest cam with Floodlight. If I try either, the setup fails.

Here’s a pic:

I’ve setup the old Nest cams in the Nest app and today I just installed 2 Nest cams with floodlight in the Home App.

Any ideas?

[Dpro28]

I did the same exact thing today. I was able to scan the QR code on the new camera and it came up only in the Google Home app. After further research, I have learned that the new Gen cameras will only show up in the Google home app and not the Nest app. So now I have two cameras in the nest app and one in the GH app which is a PITA. I am not able to share with family members either as the cameras won’t show up in their apps. 
This should be easier as these cameras are very expensive. I have Blink cameras in a different location  and they were a piece of cake to hook up, engage and share for the entire family and half the price. Sorry for your troubles and hope Google will respond and help both of us. 

[EmersonB]

Hi folks,

Thanks for reaching out here in the Community and for sharing with us the troubleshooting steps you've done. Old Nest Cameras can only be set up to the Nest app and can still be viewed through the Google Home app. On the other hand, new Nest Cameras can only be set up to the Google Home app. You can share your Nest devices by using the Google Home app and send an invite to your home members. Make sure that you'll sign in your same email address to both apps. Here's how you can share your home and your Nest devices to your home members. Also, what is the light status of your Nest Camera now? Try resetting it to the factory default. Remember that by restarting it all of your recorded events will be removed as well.
 

Let us know how it goes.

Best, 

Emerson

[janthadeus]

Hey all,
 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

JT

[EmersonB]

Hi there,
 
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson