Need Nest Hello Mount but can’t get because out of warranty

[TrueBlueB]

I can’t get a replacement mount for my nest doorbell (my contractors broke the mount while replacing my door) because the doorbell is out of warranty. All the mounts I see on Amazon need the original metal mount to start. Anyone know where I can get a new doorbell mount?? 

[David_K]

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera mount issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[TrueBlueB]

Hi Brad I replied to the email that was set but haven’t heard anything. 

[Steinmeg]

Kind of amazing, I just moved and am in same situation. Movers did something with mount now out of warranty and need to pitch camera and buy new one just to get a mount. Cannot even order the battery camera mount. Told we do not have the old mounts, just checked on camera that is in box, the new battery mount holds....

[EmersonB]

Hi Steinmeg,

Thanks for reaching out here in the Community and for sharing with us your concern. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 
Thanks,
Emerson

[EmersonB]

Hello Steinmeg,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
  
Regards,
Emerson

[EmersonB]

Hi TrueBlueB,
 
We appreciate you filling out the form. Our team will send you an email to provide you assistance. Let us know if you have more questions in mind as I'll be locking this thread after 24 hours.

Best,
Emerson