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It is very frustrating when your Nest camera live view isn't working on your Android phone. This is a common issue and is usually related to connectivity, app problems, or even a temporary server issue on Google's end.
Here are the most effective troubleshooting steps you can take, starting with the simplest:
Quick Fixes (App and Phone)
Force Close and Re-open the App:
Go to your Android phone's Settings → Apps → Nest (or Google Home, if that is the app you are using for newer cameras).
Tap Force Stop.
Re-open the app and try to view the live feed.
Clear the App Cache:
In the same App settings for Nest (or Google Home), look for Storage & cache.
Tap Clear cache. Do NOT tap "Clear storage" or "Clear data" as this will delete your login information and settings.
Re-open the app.
Check for App Updates:
Go to the Google Play Store and check if there is an update available for the Nest app or Google Home app (depending on which one your camera uses). Install any pending updates.
Restart Your Android Phone:
A simple phone restart can often clear up glitches affecting app performance.
Test Your Connection:
Turn off Wi-Fi on your phone and try to view the live feed using your cellular data (4G/5G).
If it works, the problem is likely with your home Wi-Fi network or router settings.
If you were using cellular data, try switching to a strong Wi-Fi connection.
If it works, the problem is with your cellular data connection.
Network and Camera Fixes
Restart Your Router and Modem (Power Cycle):
Unplug your Wi-Fi router and modem from power.
Wait for about 30 seconds.
Plug the modem back in and wait for it to fully connect (all lights steady).
Plug the router back in and wait for it to fully connect.
Check the live view again.
Check Your Internet Speed and Bandwidth:
Nest cameras require a good upload speed to stream video. It is recommended to have at least 2 Mbps of upload bandwidth per camera.
Run an internet speed test on your phone or computer to check your current upload speed.
If your speed is too low, you can try lowering your camera's video quality in the app settings to save bandwidth.
Restart the Nest Camera:
Unplug the camera from its power source for about 10 seconds, then plug it back in.
Wait a few minutes for the camera to reconnect to Wi-Fi before checking the live view.
Check for Camera Status:
In the Nest app, check the status of your camera. Does it say "Offline" or "Disconnected"? If so, the camera lost its Wi-Fi connection and you may need to move it closer to the router or check for Wi-Fi interference.
Deeper Troubleshooting
If none of the above steps work, the issue could be more complex:
Temporary Server Issue: Sometimes, the problem is on Google's end due to high server load. If other cameras or family members are having the same issue, you may just need to wait an hour or two for the service to resolve itself.
Android OS/UI Update Conflict: Users have reported issues after major Android operating system or manufacturer UI updates (e.g., Samsung One UI updates) that can temporarily affect video playback. If this recently happened, you might need to wait for a patch from Google or your phone manufacturer.
Factory Reset (Last Resort): As a final measure, you can try factory resetting the camera and setting it up again. Be aware that this will delete all of your video history for that camera.
If the problem persists after trying all these steps, it's best to contact Google Nest Support directly for help, as they may be able to look into your specific camera and account connection on their end
