09-18-2024 11:19 AM
We were having issues with our Google Nest WiFi system, so we factory reset it, which fixed our issues. After factory resetting our network, our Nest Doorbell will not reconnect. I have tried to deleting and reinstalling the Home app, factory reset the doorbell, tried to connect it using a different device, did the suggested troubleshooting (airplane mode off then on, restart my device, ect.), and even tried to hotspot my device to another on our network; but no matter what I try I continuously get a "Something went wrong, please try again later". Any help as to what else I could possibly do to get my doorbell reconnected?
09-18-2024 02:56 PM
Hi @LB9195,
Thanks for posting here in the community. I'm sorry to hear you cannot reconnect your Nest Doorbell. I'm happy to help!
To better understand the situation, I'd like to ask a few questions:
In the meantime, let's check a few things:
Keep me posted.
Best regards,
Melany