Cannot reconnect Nest Doorbell

[LB9195]

We were having issues with our Google Nest WiFi system, so we factory reset it, which fixed our issues. After factory resetting our network, our Nest Doorbell will not reconnect. I have tried to deleting and reinstalling the Home app, factory reset the doorbell, tried to connect it using a different device, did the suggested troubleshooting (airplane mode off then on, restart my device, ect.), and even tried to hotspot my device to another on our network; but no matter what I try I continuously get a "Something went wrong, please try again later". Any help as to what else I could possibly do to get my doorbell reconnected?

[gmelanymelissa]

Hi @LB9195,

Thanks for posting here in the community. I'm sorry to hear you cannot reconnect your Nest Doorbell. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• When did the inconvenience start?
• How far is the camera from the router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same Wi-Fi where the camera is connected?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
• What's the status LED light?

In the meantime, let's check a few things:

• Check for Interference: Physical objects like metal or thick walls can interfere with Wi-Fi signals. Try moving the doorbell or your router to a different location.
• Compatibility: Check the Wi-Fi networks that are incompatible or aren’t recommended with Nest products

Keep me posted.

Best regards,

Melany