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Cannot see doorbell video on my PC

BillinNY
Community Member

I can view doorbell footage on my iPhone but cannot do so on my PC.  How do I get started?

 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@BillinNY 

If your doorbell is the Google Nest Hello Doorbell (now renamed Google Nest Doorbell [wired]), you can go to the home.nest.com website on your PC and login with your Google Nest credentials to view video history. If you have the new Google Nest Doorbell (Battery) you can only see doorbell footage in the Google Home app.

Google Nest's Sept. 29 explanation for this approach is posted here:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

This is all of the information that was required to provide a solution. 

Thanks

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

 

Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad