Cant sign into Nest

[Utzybaby]

Im trying to put the nest app on my new phone,but it keeps sending a verification code to my old number?How can i fix this?

[MplsCustomer]

@Utzybaby 

Don't you have to change the mobile phone number associated with your Google account first? I've never had to do this, but these are Google's instructions: https://support.google.com/accounts/answer/3463280?hl=en&co=GENIE.Platform%3DAndroid

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS