Doorbell Camera Lens is Peeling

[Mrsteviejr]

Hello,

My Doorbell camera’s lens coating and peeling badly. I want to know what can be done to fix this issue. I have a tons of nest products at home so it was only natural for me to have the doorbell camera. I am disappointed that my camera looks like this now. 

[EmptyNester]

This was a very common problem for the NEST HELLO doorbells.  If you search "Peeling" on this forum you will probably see over 200 posts on this.  Google will swap it if was purchased less than a year ago but older than that they will not help people.

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Thank you for filling out the form, you should hear from support very soon if you haven't yet. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad