Doorbell battery fell and lens shattered

[JamesB67]

My nest doorbell (battery) fell off and lens is broken.I purchased it in November 2021 so it’s out of warranty. Is there any way to get it repaired or replaced? 

This seems to be a recurring theme on the blogs, if it’s a design fault (which seems reasonable to assume) just because it’s out of warranty why wouldn’t you try and help either repair or replace, seems very poor for something that costs a lot 

[MplsCustomer · Accepted solution]

@JamesB67 

I keep seeing posts in this forum from customers whose battery doorbell simply fell off of its mount. This certainly seems like a design flaw.

You could try contacting Support to see whether they'll replace it even though it's more than a year old. (Google Nest does not have any repair options and they do not sell spare parts.) Start with the link below and click on "Next step" on the "Resources" page to get to the contact options (phone call or chat):

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate your help, MplsCustomer.
 

Thanks,

JT

[EmersonB]

Hello everyone,

@JamesB67, I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks for lending a hand, JT and MplsCustomer.

Regards,
Emerson

[EmersonB]

Hey JamesB67,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
  
Best,
Emerson