Doorbell (battery) won’t charge

[C-Mo]

I have a google battery doorbell I’ve just inherited from family. It was flat when I got it and although the light flashes when plugged in it does not charge. I have removed from my family’s google home. I have tried a number of different cables and plugs. Same result on all. Any suggestions? I’ve assumed it’s out of warranty so no dice on that front. 

[MplsCustomer]

@C-Mo 

What are you using to try to charge it? The Google Store says: "Nest Doorbell (battery) Typical: It takes approximately five hours to fully charge the battery using a compatible 7.5W AC adapter (sold separately)." However, perplexingly, Google Nest does NOT sell any compatible 7.5W AC adapter for the battery doorbell.

[C-Mo]

I've used 7.5W AC adapter, 5W AC adapter and multiple cords but nothing. Can't find any explanation as to why it won't charge. Any help appreciated!

[zoeuvre]

Hi C-Mo, 

Thanks for reaching out to us, and I’m sorry to hear about the situation. I’d like to take a look at this for you. 
 

Have you checked your Nest Doorbell charging port to check for any possible dirt build up? If not, you can use a clean, dry cotton swab to clean it off.

I’ll look forward to your response.  

Thanks for your help, @MplsCustomer. 

Best,

Zoe

[C-Mo]

Thanks Zoe. Gave it a go- no change unfortunately. The odd thing is that the light blinks like it’s charging when I connect it to the USBC but it wont actually charge. 

[zoeuvre]

Hi there, 

Thanks for the follow-up, and I appreciate the gesture. What type of LED light that blinks on your Nest Doorbell (battery)? 

Regards,

Zoe

[C-Mo]

White

[zoeuvre]

Hello everyone, 

@C-Mo, thanks for the information. Have you tried to restart your Nest Doorbell (battery)? If not, try the steps in this guide to restart it. 

Thanks,

Zoe

[C-Mo]

I have. Still only get the flashing yellow/white light while it looks to be charging but clearly isn't. Can't get any activity other than that.

[C-Mo]

Sorry, also, when I do have the reset button depressed I hear nothing and the light doesn't change. So the two things it says will happen (below) don't happen:

• At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.

[EmersonB]

Hello everyone,

@C-Mo, thanks for getting back to us and for sharing here the steps you’ve done to your Nest Doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer and Zoe.

Best,

Emerson

[EmersonB]

Hey C-Mo,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
 
Regards,
Emerson