Doorbell Camera

[MS1968]

I was not given a charger, can anyone please tell me what kind I need? My doorbell/camera is dead?

[RXShorty]

Hi @MS1968 

You can use most phone USB charging devices with USB-C.
According to the support website:

Nest Doorbell (battery)

Typical: It takes approximately 5 hours to fully charge the battery using a compatible 7.5W AC adapter (sold separately).

Important: To help prolong the life of your doorbell's battery, it will only charge to 75% if the doorbell is wired to the doorbell system. Before you install your doorbell, you can use the USB cable to charge the battery above 75%. However, after the doorbell is wired to the system, the battery will drop down to 75% and stay at that level or below.

[MplsCustomer]

@MS1968 

As your quote from Google Nest Help indicates, Google Nest says that a compatible 7.5W AC adapter is "sold separately", but in fact it is NOT sold on the Google Store and it is not furnished with the doorbell. So what are customers supposed to do?

[EmersonB]

Hello MS1968,

We understand that you need a charger for your Nest Doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Emerson

[EmersonB]

Hi MS1968,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,

Emerson

[EmersonB]

Hey MS1968,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson