Doorbell not charging (battery)

[AyayronB]

My nest doorbell will not charge when plugged in. The first charging event was something similar. Plugged it in several times with no response but it finally started showing it was charging. 

Currently, second charging event, the doorbell will not charge. It made the sound that it was connected when I first plugged it in but never charged and died while on the charger. Tried different plug and cord with no success. 

[Hope4]

Hello. I will be following. The same thing has happened to mine. It will not charge. I’ve tried different outlets, cords and cubes.  I’ve had it less than a year. 

[AyayronB]

Same.  Had mine less than a year.  I found a post that said delete the device from the Home app and reconnect.  That did not work.   Now its dead and disconnected from my home app...

[Juni]

Hi folks

Thanks for reaching out.  How many hours do you charge your doorbell? Are you still using the charging cord that came with it? It takes approximately five hours to fully charge the battery.

Check out this article for more information.

Hope this helps.

Best,

Juni

[AyayronB]

This does not help…. Did you read the comments?  How would the battery charge if the charger is not working?  That’s literally the problem we are having is that it WILL NOT charge. It died while connected to the charger. 

Please escalate this issue to someone who can contact me or replace this device. 

[EmersonB]

Hi everyone,

@AyayronB and @Hope4, I'm sorry to hear about your experience on your Nest Doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, Juni.

Regards,

Emerson

[EmersonB]

Hello there,

@Hope4, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

@AyayronB, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Best,
Emerson

[EmersonB]

Hi Hope4,

We haven't received your form — were you able to fill it out?

Thanks,
Emerson

[tkelley79]

Hello, I am also going to submit a form. Mine started doing the exact same thing (not charging). I've tried the charger it came with as well as many other charging cords and nothing is working. I don't have any error issues on the app saying there is a problem, it just shows that my battery is at 4%.

[Dan_A]

Hi folks,

@tkelley79, just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@Hope4, have you had the chance to fill out the form?

Looking forward to your response.

Kind regards,

Dan

[EmersonB]

Hello everyone,

@Hope4, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your help, Dan.

Best,
Emerson