Good morning,
I have a Nest Doorbell (battery) that until about 10 days ago had been sending notifications to my phone without issue. However, after purchasing a Pixel tablet and setting that up, notifications are not being sent to either device.
The closed I have come to resolving the issue is when I cleared the cache for the Home app on my phone, which made notifications work for a few hours. But since then clearing the cache fails to even temporarily solve the issue.
Note also that nothing about my internet provider or Wi-Fi has changed, and no other devices are experiencing issues; I have several Google Home/Nest minis and Nest Hub, all of which are still getting notifications when the doorbell is pressed. I can also see that events are being recorded by the doorbell when I inspect the history from my phone.
Note also that nothing about my internet provider or Wi-Fi has changed, and no other devices are experiencing issues
Here is a list of the actions that I have tried, in order.
- Ensure notifications are turned on for the Home App (specifically for the doorbell).
- Ensure 'your notifications' for 'people' are active in my zones.
- Cleared cache on Home App (both devices). As mentioned above, in the first instance this seemed to fix the issue, but only for a few hours.
- Reinstalled Home App (both devices) and reinstalled.
- Factory reset new Pixel tablet to ensure profile was removed. Going forward, only my phone is now in use.
- Cleared cache on Home App.
- Reinstalled Home App.
- Deleted and recreated my zones.
Needless to say that having spent hundreds of pounds on Google products, to have this not work is extremely dissapointing.
I can find a lot of posts with people having similar issues, but no definitive answer on how to resolve the issue. How can I fix the issue?
Thanks.
