Doorbell will not Reset

[Hopechariss]

The device simply won't factory reset. It will give a white light while pressing the reset button, but no matter how long I hold the button it won't factory reset.  I only get a green light and a solid white ring light but the device still won't function.

[LunarKnight]

I believe it has to be plugged in to be reset, to outlet.

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell won't reset. I'm happy to help!

To better understand the situation, I'd like to ask a question:

• What type of Nest Doorbell do you have?

In the meantime, please let's check a few things:

• Factory Reset: Ensure you are performing the correct process. Follow this article: Factory reset your Nest Doorbell. Depending on the model you have.
• Power Connection: If you have a Nest Doorbell Battery while performing a factory reset, it's important to ensure that the doorbell is connected to its charger. This will provide the necessary power for the reset process.
• LED Light Indicators: To check what the LED lights look like, refer to Nest Doorbell lights and sounds.

Keep me posted.

Best regards,

Melany